Accommodation Standards: Choosing a Practical Management Scope
A hotel, guesthouse or other accommodation business should choose standards around the work it needs to improve. Service delivery, accessibility, environmental performance and safety raise different questions; one document or collection should not be assumed to address them all. An example: sustainability management ISO 21401 sets requirements for a sustainability management system for accommodation establishments. Its scope includes environmental, social and economic aspects that the establishment can control or influence. It can be applied by different sizes and types of establishment. This makes it relevant to management processes and responsibilities. It should not be described as a guarantee of higher occupancy, lower operating costs or a particular guest rating. Define the intended improvement Select a concrete issue, such as resource use, supplier practices or a recurring service problem. Identify the people responsible and the information already available. Check the scope of ...